Can't you just do your job?

Why can't I get people to call me back? This is life when you have a special needs child. You spend half of it on the phone when you could be spending time with your kid. You call to schedule an appt, a very important appt. They say they'll call you back. They don't. You call and leave a voicemail. Then another. And yet another. Finally someone calls you back. It's ridiculous. I am waiting on 3 different places to call me back with dates. I need to schedule an IEP and I can't because it's contigent on those appts.